Refund policy

Returns & Refund Policy

At Luxton Engineering, every product is designed and manufactured with precision and built to meet high standards of quality. We stand behind our workmanship and are committed to resolving any genuine issues promptly.

Change of Mind

We do not accept returns or provide refunds for change of mind, incorrect purchases, or products ordered in error.

Please ensure the product is suitable for your application before placing your order. If you have any questions, contact us before purchasing.

Faulty or Damaged Products

If your order arrives damaged, defective, or has a manufacturing fault, please contact us within 7 days of receiving your order.

Include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once assessed, we may offer:

Repair of the product
Replacement of the product
Refund where required under Australian Consumer Law

Incorrect Items

If you receive the wrong item, please notify us within 7 days. We will arrange for the correct product to be supplied and provide instructions for returning the incorrect item.

Custom & Made-to-Order Products

Custom-made, made-to-order, or modified products cannot be returned or refunded unless they are faulty or required under Australian Consumer Law.

This includes products manufactured to customer specifications or modified at the customer's request.

Installation

Luxton Engineering is not responsible for damage caused by:

Incorrect installation
Improper use
Vehicle modifications
Off-road use beyond the intended purpose
Normal wear and tear

Professional installation is recommended where applicable.

Return Conditions

Approved returns must:

Be unused unless returning due to a manufacturing fault
Include all supplied hardware and accessories
Be securely packaged to prevent damage during transport

Unauthorised returns may be refused.

Return Shipping

Where a return is approved due to our error or a manufacturing fault, Luxton Engineering will cover reasonable return shipping costs.

For all other approved returns, the customer is responsible for return freight costs.

Processing Time

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method as soon as reasonably possible.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.