Shipping Policy

Last updated: July 2026

At Luxton Engineering, we take pride in ensuring your order is packaged securely and shipped as efficiently as possible. Due to the varying size and weight of our products, shipping methods and delivery times may differ between orders.

Order Processing

Made-to-order or custom products may require additional manufacturing time. Where applicable, estimated lead times will be communicated after your order is placed.

Orders are processed during normal business days (Monday to Friday, excluding public holidays).

Shipping Methods

We use a range of trusted freight providers to deliver orders across Australia.

Depending on the size and weight of your order, shipping may be completed via:

• Standard parcel courier
• Express courier (where selected)
• Heavy freight services
• Pallet freight for oversized products

The shipping method will be selected based on the most suitable option for your order.

Shipping Costs

Shipping costs are calculated at checkout where available.

For oversized, bulky, or remote deliveries, additional freight charges may apply. If this occurs, we will contact you before dispatch to confirm the revised shipping cost.

Delivery Times

Estimated delivery times vary depending on your location and shipping method.

Tracking

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking information and ensuring someone is available to receive deliveries where required.

Authority to Leave

Some carriers may offer Authority to Leave (ATL) deliveries.

If ATL is selected, Luxton Engineering is not responsible for loss, theft, or damage occurring after the parcel has been delivered.

Pallet Freight

Large fabricated products may be shipped via pallet freight.

Customers should ensure:

• The delivery address is accessible by a freight truck.
• Suitable unloading facilities are available if required.
• Someone is available to receive the delivery during business hours.

Additional charges may apply for:

• Residential pallet deliveries
• Tail lift services
• Redelivery
• Failed delivery attempts

Delivery Delays

While we aim to dispatch orders promptly, delays may occur due to:

• Freight carrier delays
• Severe weather
• Supply chain disruptions
• Public holidays
• Circumstances beyond our reasonable control

Luxton Engineering is not liable for delays caused by third-party freight providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Additional shipping costs resulting from incorrect or incomplete address information may be charged to the customer.

Damaged or Lost Freight

If your order arrives damaged:

1. Photograph the packaging and product before use.
2. Contact us within 7 days of delivery.
3. Include your order number and photographs of the damage.

If you believe your shipment has been lost, please contact us as soon as possible so we can assist with a freight investigation.

International Shipping

International shipping may be available on selected products. Shipping costs, duties, taxes, and import fees are the responsibility of the customer unless otherwise stated.

Customers are responsible for ensuring products comply with local import requirements.

Contact

If you have any questions regarding shipping or require a freight quote before purchasing, please contact Luxton Engineering through the contact information provided on our website.